KAANJJ CUSTOMER TERMS AND CONDITIONS (“TERMS”)
Please read these terms and conditions carefully before using our Site and purchasing the Products available on it (“Products”).
INTRODUCTION
This website (www.kaanjj.com) (“Site”) is operated by Kaanjj International Trends LLP. Throughout the Site, the terms “we”, “us” and “our” refer to Kaanjj International Trends LLP.
Kaanjj International Trends LLP is a Indian registered company with registered office as Floor No. 2, S-56 to 59, Triangle Chambers, Tonk Road, Himmat Nagar, Jaipur, Rajasthan - 302018
These terms apply under Indian Jurisdiction.
These Terms refer to our Privacy Policy and Cookie Policy, which also apply to your use of our Site.
These Terms apply to all our users. We may amend our Terms from time to time, so every time you wish to use our Site, please check the current Terms to ensure you understand the Terms that apply at that time. These Terms were most recently updated on 1st August, 2025.
We may transfer our rights and obligations under these Terms to another organisation, for example if we decide to sell the company.
GENERAL TERMS
We reserve the right to refuse to supply access to our Site or Products to anyone for any reason at any time.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided by you at the time the order was made. We reserve the right to limit, cancel or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
RETURNS AND REFUNDS
Our returns policy means you have 14 days from receipt of the Product to let us know you want to return an item, and a further 14 days to return the Product directly to us for a refund, subject to the exclusions outlined below.
Which Products cannot be returned to Kaanjj International Trends LLP.
The below are non-cancellable and non-refundable:
• Personalised and Customised Products and Products made to order
• Any Product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Items must be returned in their original packaging.
• Please note all our products are made to order unless stated otherwise.
To return your Product/s, please follow these simple steps:
1. Download our return form and include it in your returns package.
2. If you are unable to print the return form just include the following details on a piece of paper with your return: your name, order number, the product you wish to return and the reason for that return.
3. Unless we receive the above information with your returns package, we will not be able to process your return.
4. Then simply post your goods back to us in unworn/unused condition, with all original packaging and tags within 14 days from the date on which you inform us that you wish to return the Product.
5. We cannot accept returns that have been worn, soiled or that are returned outside the 14-day period.
6. For customers returning goods from outside of the India and/or needing to produce a customs declaration, goods MUST be marked as "Returned goods" with ZERO commercial value. Failure to do so, or to declare any value on the shipment may result in import duty and/or taxes being applied to the returned goods which will be deducted from any refunds payable or recharged to your payment method.
7. We will pay the costs of return: if the Products are faulty or misdescribed; if you are ending the contract because we have told you of a change to the Product or these Terms that affects your order and was implemented after you ordered; if we are responsible for an error in pricing or description or a delay in delivery; or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay for the costs of return.
8. Where you qualify for a refund under these Terms and/or India consumer rights law in respect of physical products, we will refund the price you paid for the products and, if we are at fault, the price you paid for postage and packaging, subject to any reasonable deductions to reflect any reduction in the value of the goods resulting from your use, handling or return of those goods. Refunds will be processed as soon as reasonably practicable, via the method you originally used for payment.
Once we receive the returned product, it will undergo a quality check to ensure it is undamaged and that the reason for return is valid. Upon approval of the return, we will process the refund within 7 business days.
We are currently not able to process exchanges; please return your purchase as above and we will refund you for the item as long as it is returned within 14 days following your notice of return, unworn, in saleable condition with their original tags and packaging. Please then re-order your new item once you have been refunded.
All items returned to us are at your own risk, so we recommend using a recorded postal service.
SUMMARY OF YOUR KEY LEGAL RIGHTS
As you are purchasing the Products online you have a legal right to change your mind within fourteen ‘14’ days from delivery of the Products and receive a refund (including costs of delivery, but excluding the costs of return), however, please note that these cancellation rights do not apply:
(a) to any Products that are sealed (this includes any items such as underwear, which come with a hygiene strip) and that are not suitable for return due to health protection or hygiene reasons if they become unsealed, which become unsealed after delivery;
(b) if the Products have become inseparably mixed with other items after delivery;
(c) to personalised / customised Products or Products MADE TO ORDER.
The Products sold to you must be as described, fit for purpose and of satisfactory quality. This means that (having regard to the expected lifespan of the Product You ordered), you are entitled to the following:
(a) Up to thirty days: if the Products you received are faulty, then you can get a full refund (this refund will include costs of delivery and return).
(b) Up to six months: if the Products you received are faulty and can’t be repaired or replaced, then you're entitled to a refund in most cases.
To exercise the rights described in this Section 8, You should follow the procedures outlined in Our Returns Policy.